SwitchBonus
Legal Document

Privacy Policy

Last updated: August 2026

1. Data Controller

SwitchBonus is a trading name of FYNX LIMITED (Company Registration No. 16425777), registered in England and Wales. Registered Office: 167-169 Great Portland Street, London, United Kingdom, W1W 5PF.

FYNX LIMITED is the Data Controller responsible for your personal data processed on SwitchBonus in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Depending on how you interact with our service, we may collect:

  • Contact Details: Your email address when registering for an account or setting up Direct Debit alerts.
  • Direct Debit Mandate Data: Bank account details (sort code and account number) provided solely for setting up legitimate 25p Bacs Direct Debit instructions.
  • Usage & Device Data: Anonymous IP address, browser type, and page interaction history to maintain service performance.

3. How We Use Your Data

We process your personal information strictly for the following purposes:

  • Processing and registering Bacs-compliant 25p Direct Debit payment instructions on your current account.
  • Managing your Switch Tracker, keeping track of your bank exclusion periods.
  • Sending critical transactional emails regarding your Direct Debit mandates or account updates.
  • Preventing fraudulent activity and ensuring platform security.

4. Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties or marketing brokers. Data is shared only with Bacs-accredited payment processing facilities necessary to register your 25p Direct Debit mandate under the official UK Direct Debit Guarantee scheme.

5. Data Retention & Security

Your data is stored securely using industry-standard encryption protocols. We retain your information only for as long as necessary to fulfill the services requested or comply with UK regulatory obligations.

6. Your Rights Under UK GDPR

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data where no overriding legal obligation exists.
  • Cancel any active Direct Debit mandate at any time directly through your bank or our platform.

7. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact FYNX LIMITED data protection team via our Contact Page.